30 days money back or exchange after the original invoice date (less shipping and handling) even on partially tested containers. The purchaser is responsible to pay for shipping back the goods (even partially used containers). After JKS International issues RA # (return acceptance number prior to purchaser ships the goods back to JKS) and JKS receives the goods in good and re-saleable condition, the refunds will be issued to original purchaser name in file within 20 work days (from the date JKS receives the products). JKS is not responsible for the goods damaged in transit and it is purchaser responsibility to seek damages from shipper on damages goods. Up to 90 days from original invoice date one time exchange allowed after receiving RA # from JKS. For those goods there will be a 20% re stocking fee applied to the exchanges and will be deducted from return goods total. No refunds or exchanges after 30 days from the original invoice date on open, neglected, used or tampered products. No refund or exchanges on brushes, cutting cape, apron, messenger bag, fiber color chart, banners, posters, used flat irons or blow dryers, color bowls and brushes, training and educational DVD’s or printed materials, patch, hat and t-shirts regardless of a purchase date. JKS Touch Up Sprays may be exchanged or returned within 30 days only if there is a manufacturer defect.